Questions & Answers

Frequently Asked Questions

Everything you need to know about getting started, scheduling, insurance, and telehealth sessions.

What can I expect during the first therapy session?+

Your first session is an opportunity for us to get know you, understand what brings you to therapy, and learn more about what you hope to work on. There is no pressure to share more than you are comfortable with. We focus on building a safe, supportive connection from the start.

How do I choose which therapist is right for me?+

Finding the right therapist is an important part of the process. We each bring our own experiences, areas of expertise, and therapeutic styles to our work. We encourage you to learn more about each of us through our individual profiles. If you're unsure who may be the best fit, please reach out to us. We're happy to help you determine which therapist may be most appropriate for your needs.

Do I need to know exactly what I want to work on before starting therapy?+

No not at all. Many people begin therapy knowing that something doesn't feel right but aren't sure how to describe it or where to begin. You don't need to have everything figured out before reaching out. We can work together to better understand what you're experiencing and identify goals that are meaningful to you.

How do I schedule a session?+

You must fill out the consultation form before scheduling a session. Once the consultation is complete, we'll guide you through the next steps to schedule a date and time that best fits your schedule.

What is telehealth therapy like?+

Telehealth therapy is a secure, convenient way to meet with us from the comfort and privacy of your own space. We'll meet by video at your scheduled appointment time.

Is therapy confidential?+

Yes. We take confidentiality seriously. There are limited legal and ethical exceptions to confidentiality, which your therapist will review with you at the beginning of treatment so that you understand what to expect.

What if I'm experiencing a mental health crisis?+

Therapy sessions are not intended for emergency or crisis care. If you are experiencing an emergency and believe you may be at immediate risk of harming yourself or someone else, please contact emergency services or go to your nearest emergency department.

Do you accept insurance?+

Yes. We accept insurance through Horizon Blue Cross Blue Shield, Aetna, and Carelon Behavioral Health. Since coverage varies by plan, we recommend confirming your benefits before your first appointment.

What if I don't have insurance?+

You are welcome to reach out to us to learn more about our private-pay options. We're happy to answer questions about fees and help you determine whether our practice is a good fit for you.

What is your cancellation policy?+

We understand that schedules and circumstances can change. We ask that you provide 24 hours notice when you need to cancel or reschedule an appointment. Appointments canceled with less notice may be subject to a cancellation fee.

How can I contact you?+

You can reach us by phone or text at (908) 742-4358, by email at growthmindsetconnect@gmail.com, or by filling out the consultation request form on our website.

Still have questions?

Reach out and we will be happy to help.